Our Refund Policy

At Ithanor, your satisfaction is our priority. This Refund Policy ensures transparency and fairness throughout the refund process.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Product Defects or Malfunctions: If you receive a defective product, we will promptly address the issue and provide a refund.
• Unauthorized Charges or Billing Errors: Report any billing discrepancies, and we will investigate and issue a refund if necessary.
• Failure to Receive Promised Product or Service: If you do not receive the product or service as promised, you may be eligible for a refund.

Refund Process

To request a refund, contact our customer support within 7 days of purchase with the relevant details. Our team will review your request promptly and work to resolve it.

Refund Conditions

Please note the following conditions:

• Refunds are subject to approval and may be denied if deemed fraudulent or abusive.
• In some cases, refunds may be issued as store credit or an exchange, at our discretion.
• Shipping and handling charges are non-refundable.

Duration of Refund Processing

We strive to process refunds promptly, but processing times may vary based on factors such as payment method and financial institution.

Refund Denial

Refunds may be denied if requests do not meet eligibility criteria or are determined to be fraudulent or abusive.

Communication Regarding Refunds

We will keep you informed throughout the refund process and address any questions or additional information needed.

Refund Policy Updates

We reserve the right to update our Refund Policy. By continuing to use our services after updates, you agree to the revised terms.

Contact Us

If you have any questions about our Refund Policy, please reach out to us at support@ithanor.com. We value your feedback and strive to ensure a positive experience for all customers.